Last Updated: March 2026
Urgent Windows (“we”, “our”, or “us”) operates the website https://urgentwindows.co.uk/. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or contact us regarding our window, door, glazing, and conservatory services.
By using our website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We may collect several types of information when you interact with our website or contact us.
Personal Information
You may voluntarily provide personal information when you:
- Submit a contact form
- Request a quote
- Call or email us
- Communicate with us regarding services
This information may include:
- Name
- Email address
- Phone number
- Property address
- Project details or service requirements
We only collect personal information that is necessary to provide our services or respond to enquiries.
How We Use Your Information
The information we collect may be used for the following purposes:
- Responding to enquiries and quote requests
- Providing window, door, glazing, or conservatory services
- Communicating with you regarding your project
- Improving our website functionality and user experience
- Monitoring website performance and user behaviour
- Preventing fraud or misuse of our website
We only process personal information where there is a legitimate business reason or where you have provided consent.
Website Analytics and Behaviour Tracking
To better understand how visitors use our website, we use analytics and monitoring tools.
Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google. Google Analytics collects information such as:
- Pages visited
- Time spent on pages
- Device type and browser
- Approximate geographic location
- Website interactions
This information helps us understand how users interact with our website and allows us to improve our content and services.
Google Analytics may use cookies to collect this data.
You can learn more about Google’s privacy practices at: https://policies.google.com/privacy
Microsoft Clarity
We also use Microsoft Clarity, a behavioural analytics tool that helps us understand how visitors interact with our website through features such as:
- Heatmaps
- Session recordings
- Click tracking
- Scroll tracking
These insights allow us to identify usability issues and improve the overall user experience.
Microsoft Clarity collects anonymised usage data and does not collect sensitive personal information.
You can learn more about Microsoft’s privacy policy at: https://privacy.microsoft.com
Cookies
Our website uses cookies and similar technologies to enhance your browsing experience.
Cookies may be used to:
- Remember your preferences
- Analyse website traffic
- Improve website performance
- Track user interactions for analytics
You can control or disable cookies through your browser settings. However, disabling cookies may affect certain website features.
Third-Party Services
We may use third-party services that assist in operating our website and delivering services, including:
- Website hosting providers
- Analytics providers (Google Analytics, Microsoft Clarity)
- Communication tools
- Security and performance monitoring services
These third parties may process limited data on our behalf but are required to maintain appropriate data protection standards.
Data Security
We take reasonable technical and organisational measures to protect your personal information from:
- Unauthorized access
- Loss or theft
- Misuse or alteration
While we strive to protect your data, no method of internet transmission or electronic storage is completely secure.
Data Retention
We retain personal information only for as long as necessary to:
- Provide services
- Respond to enquiries
- Comply with legal obligations
- Improve our business operations
Once the information is no longer required, it will be securely deleted or anonymised.
Your Data Protection Rights
Under applicable data protection laws, including UK GDPR, you have certain rights regarding your personal data.
These rights may include:
- The right to access your personal data
- The right to request correction of inaccurate data
- The right to request deletion of your data
- The right to restrict or object to data processing
- The right to request transfer of your data
If you wish to exercise any of these rights, please contact us.
External Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policies of any external websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements, technology, or our services.
Any updates will be posted on this page with the updated revision date.